Policy
Returns & exchanges
Return window
We accept returns and exchanges within 7 days of delivery for defective, damaged, or incorrect items. To start a return, contact us with your order number and photos of the issue.
Personalized items
Personalized or custom-printed products (name, photo, or message customization) are made specifically for you and cannot be returned or exchanged unless the item arrives damaged or with a printing defect.
Return shipping cost
For non-personalized items eligible for return, the customer is responsible for return shipping costs unless the item was defective or the wrong item was shipped, in which case we cover the cost.
Refunds
Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5-7 business days.
Contact us
For any return or exchange request, email us at hello@gobabygo.in with your order number.